Owen ignores Carlos's warning against stickler APD sergeant Ty O'Brien, who absurdly orders clearing the freeway during a rescue, tearing up his ticket on live TV, so the station is persecuted with legal harassment 'by the book', potentially very dangerous for people in need. Owen hopes to clear the air by challenging Ty's champion inter-services softball team to a duel, although nobody at 126 is good at the game, so they must lure and recruit a most gifted doctor, despite an early run-in, which doesn't work out, but an instant rescue turns the page. Grace takes offense at an experienced, transferred fellow dispatcher who 'took her seat' but proves annoyingly capable, actually saving the day in the case of student Duncan Bettancourt, who calls hiding in a closet for his normally devoted father Ron, who is after him 'as a burglar' with a baseball bat, side effect of a concussion. Health problems hit both the 'new' dispatcher and the Strands.
