In this taut 22-minute drama directed by James Barlow, a desperate man finds himself trapped in a Kafkaesque nightmare when a routine request for a refund spirals into a test of his principles and sanity. The story follows a beleaguered customer, portrayed by Tom Edward-Kane, who, after purchasing a faulty product, seeks a simple reimbursement from a cold, bureaucratic corporation. His encounter with a detached customer service representative, played by Noah Marullo, and a seemingly sympathetic manager, portrayed by Katie Georgiou, soon reveals a labyrinthine system designed to exhaust and humiliate. As the man’s frustration mounts, the film peels back layers of modern consumer alienation, exploring the psychological toll of fighting a faceless institution. The atmosphere is one of mounting tension and claustrophobia, blending sharp social commentary with an intimate character study. With its tight focus and escalating stakes, The Refund transforms a mundane transaction into a gripping allegory for the struggle for dignity in an indifferent world.