Sarah Harriman's (Stiles) family has relocated from London to a small town in Colombia to take over her father's business. Moving into a beautiful old home and having her father nearby, their new life in Santa Clara seems like a promising place to raise their young daughter Hannah. But Sarah and her husband, Paul (Speedman), soon learn of an ancient legend that haunts the town and has created a culture where ghosts have become the answer to anything that goes wrong.

As they settle into their new surroundings Hannah begins to act strangely, wandering off into the jungle as if following something, and suddenly falls ill. When Sarah and Paul begin to see disfigured ghost-like creatures around the house Hannah disappears, sending them on a frantic search to find her. As they delve deeper into the town's superstitions they discover a shocking secret about their family and must uncover the truth in order to save their daughter.