When Mackenzie Reed inherits her beloved aunt's once-majestic hotel, she decides the sensible thing to do is sell it before Christmas. But fixing up the rundown place while managing the hotel staff (including the handyman and his kids) and dealing with demanding guests is more challenging than she had anticipated.

That's when the magic of Christmas intervenes. Mackenzie gets some unexpected help as Clementine and a group of Elves arrive on a special mission from Santa to repair the hotel and at the same time help her to rediscover some hidden talents along with the true meaning of Christmas.