The Oscar-winning actress is slammed online after she takes to her X account to publicly blast JetBlue over a $15 credit for her in-flight entertainment, which malfunctions mid-flight.
- October 11, 2024
AceShowbiz - Jessica Chastain may need to read the room better. The Oscar-winning actress was slammed online after she took to her X account to blast JetBlue over a $15 credit for her in-flight entertainment.
In a now-deleted tweet, the "Zero Dark Thirty" star complained after her "flight entertainment system" malfunctioned during a 6-hour flight. "Thanks you @JetBlue for your $15.00 credit. My flight was $1,500 and the credit is 1/100 of the money I paid you," the 47-year-old wrote.
She went on saying, "Strange that I paid that for your flight entertainment system that didn't work for the duration of my 6hr flight, but I guess it was worth it for this $15 credit." She additionally attached her receipt on her tweet.
The complaint didn't go unnoticed by JetBlue, which later responded through its official account on the app. "We're sorry you're disappointed, Jessica. Please send us a DM so we can look into this," the company wrote.
Jessica did what she's recommended to do and later shared a screenshot of their conversation. The picture saw the "Molly's Game" actress writing, "I understand but I spent $1,500 on the flight and so did my husband. There should be some flight credit or something since I have a TrueBlue account and have been a loyal customer."
Upon catching wind of the back-and-forth between Jessica and the airline, Internet users couldn't help but criticize her. Many labeled her "tone-deaf" as her complaint came in the wake of devastating Hurricane Helene and Hurricane Milton in Florida.
"Read the room," one X user told her. "Jessica chastain is so embarrassing," another commented, while one other said that "being upset with an airline and blasting them on social media" made Chastain "our modern day Princess Di."
Some others, on the other hand, defended Jessica. "So many of you would tweet exactly like Jessica Chastain if you were her level of famous. I know that in my soul," one fan noted. One other applauded Jessica for calling out JetBlue publicly. "Airlines have absolutely no accountability when it comes to customer service, experience, or even the basics like BEING ON TIME," the user said.
