Vons is sorry for 'any inconvenience or misunderstanding' after the actress ranted on Snapchat about being snubbed by a rude clerk.
- Sep 8, 2016
AceShowbiz - Vons speaks out over Zendaya Coleman gift card dispute. The store issues an apology after the "Spider-Man: Homecoming" actress accused the clerk of being a racist for refusing to service her when she tried to buy $400 gift cards.
"There are certain limits and some things, which is understandable. OK, cool. So I'll take a less amount, whatever. But the lady that was helping us, I don't think she was a fan of our skin tone," she said on Snapchat. "In fact, I recall her not trying to help us at all, saying that we couldn't buy the gift cards, and then throwing my wallet."
The store now responds, "At Vons, we strive to treat each and every customer with the utmost respect. There is a policy that limits gift card purchases using a credit card. Zendaya was able to purchase gift cards up to our limit, and we apologize for any inconvenience or misunderstanding."
They continue, "We respect Zendaya's voice in the community and similarly are committed to diversity and inclusion. Moreover, we understand that race is a sensitive issue in America and view this experience as a reminder that every interaction is an opportunity to treat each customer as we ourselves would like to be treated."
Zendaya eventually did get her gift cards, thanks to the store manager. "Shout out the manager for coming and helping - I got my gift cards!" she said.
